The terms and conditions:

For shipping:
Product will ship within 24 hours, if purchase is made after 3:00PM EST except on Friday, Saturday, Sunday or a national holiday then the product will ship on the following business day. The US postal service Express shipping does not guarantee next day services to all locations. If you elect the Express shipping it will be shipped US postal service Express even if it is not a next day delivery location. All shipments are insured however we are not liable for any delays by the US Postal service once the product has shipped.

Special order products:
Due to the limited quantity and special nature of these products shipping times may vary. Most of these orders will ship within 3 weeks please contact us to find out when the expected ship date of your special order is.

For Returns:
Returns will be accepted for physical product only. No refund on shipping and the return shipping charges are covered by the customer. Product must be received by us within 7 days of you receiving the product. The product must be returned with original packing and in exact condition as it was when shipped from Vicious Motorsports. Refunds will be in the same form of payment as purchase.

You must contact us before making the return for a return authorization number (RMA). No returns will be accepted with out an RMA.

HP Tuners Product:
Product box must be unopened and the HP Tuners seal must be unbroken to receive a refund. Product must be unused and in the exact condition as it was when purchased and shipped. Credits and custom files cannot be refunded these sales are final. Please be sure you supply the correct serial number when making a credit purchase. Your money will not be refunded if the wrong serial number is supplied.

Custom Files:
Custom files can be an on going project and if there are minor adjustments to meet performance standards you will not be charged. However major re-writes or modification adjustments might incur a service charge. We strive to give the best files in the industry but due to the subjective nature of this type of product we can only offer to work with you to meet expectations.